Notice2021-24953
Agency Information Collection Activities: Comment Request
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
November 16, 2021
Issuing agencies
Consumer Financial Protection Bureau
Abstract
In accordance with the Paperwork Reduction Act of 1995 (PRA), the Bureau of Consumer Financial Protection (Bureau) is requesting to renew the Office of Management and Budget (OMB) approval for an existing information collection titled "Generic Information Collection Plan for the Collection of Qualitative Feedback on Bureau Service Delivery."
Full Text
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<title>Federal Register, Volume 86 Issue 218 (Tuesday, November 16, 2021)</title>
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[Federal Register Volume 86, Number 218 (Tuesday, November 16, 2021)]
[Notices]
[Page 63345]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2021-24953]
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BUREAU OF CONSUMER FINANCIAL PROTECTION
[Docket No. CFPB-2021-0019]
Agency Information Collection Activities: Comment Request
AGENCY: Bureau of Consumer Financial Protection.
ACTION: Notice and request for comment.
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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA),
the Bureau of Consumer Financial Protection (Bureau) is requesting to
renew the Office of Management and Budget (OMB) approval for an
existing information collection titled ``Generic Information Collection
Plan for the Collection of Qualitative Feedback on Bureau Service
Delivery.''
DATES: Written comments are encouraged and must be received on or
before January 18, 2022 to be assured of consideration.
ADDRESSES: You may submit comments, identified by the title of the
information collection, OMB Control Number (see below), and docket
number (see above), by any of the following methods:
<bullet> Federal eRulemaking Portal: <a href="http://www.regulations.gov">http://www.regulations.gov</a>.
Follow the instructions for submitting comments.
<bullet> Email: <a href="/cdn-cgi/l/email-protection#6e3e3c2f312d0103030b001a1d2e0d081e0c40090118"><span class="__cf_email__" data-cfemail="e3b3b1a2bca08c8e8e868d9790a380859381cd848c95">[email protected]</span></a>. Include Docket No. CFPB-
2021-0019 in the subject line of the email.
<bullet> Mail/Hand Delivery/Courier: Comment intake, Bureau of
Consumer Financial Protection (Attention: PRA Office), 1700 G Street
NW, Washington, DC 20552. Please note that due to circumstances
associated with the COVID-19 pandemic, the Bureau discourages the
submission of comments by mail, hand delivery, or courier. Please note
that comments submitted after the comment period will not be accepted.
In general, all comments received will become public records, including
any personal information provided. Sensitive personal information, such
as account numbers or Social Security numbers, should not be included.
FOR FURTHER INFORMATION CONTACT: Documentation prepared in support of
this information collection request is available at
<a href="http://www.regulations.gov">www.regulations.gov</a>. Requests for additional information should be
directed to Anthony May, Paperwork Reduction Act Officer, at (202) 435-
7278, or email: <a href="/cdn-cgi/l/email-protection#1a595c4a58454a485b5a797c6a78347d756c"><span class="__cf_email__" data-cfemail="63202533213c33312223000513014d040c15">[email protected]</span></a>. If you require this document in an
alternative electronic format, please contact
<a href="/cdn-cgi/l/email-protection#89cacfd9cbd6c8eaeaecfafae0ebe0e5e0fdf0c9eaeff9eba7eee6ff"><span class="__cf_email__" data-cfemail="75363325372a3416161006061c171c191c010c35161305175b121a03">[email protected]</span></a>. Please do not submit comments to these
email boxes.
SUPPLEMENTARY INFORMATION:
Title of Collection: Generic Information Collection for the
Collection of Qualitative Feedback on Bureau Service Delivery.
OMB Control Number: 3170-0024.
Type of Review: Extension of a currently approved information
collection.
Affected Public: Individuals; Private sector; and State, Local, or
Tribal Governments.
Estimated Number of Respondents: 500,000.
Estimated Total Annual Burden Hours: 125,000.
Abstract: This generic information collection plan provides for the
collection of qualitative feedback from consumers, financial
institutions, and stakeholders on a wide range of services the Bureau
provides in an efficient, timely manner, in accordance with the
Bureau's commitment to improving service delivery. By qualitative
feedback, the Bureau means information that provides useful insights
on, for example, comprehension, usability, perceptions, and opinions,
but are not statistical surveys that yield quantitative results that
can be generalized to the population of study. The Bureau expects this
feedback to include insights into consumer, financial institution, or
stakeholder perceptions, experiences, and expectations, provide an
early warning of issues with service, or focus attention on areas where
communication, training or changes in operations might improve delivery
of products or services. These collections will allow for ongoing,
collaborative, and actionable communications between the Bureau and
consumers, financial institutions, and stakeholders. It will also allow
feedback to contribute directly to the improvement of program
management.
Request for Comments: Comments are invited on: (a) Whether the
collection of information is necessary for the proper performance of
the functions of the Bureau, including whether the information will
have practical utility; (b) The accuracy of the Bureau's estimate of
the burden of the collection of information, including the validity of
the methods and the assumptions used; (c) Ways to enhance the quality,
utility, and clarity of the information to be collected; and (d) Ways
to minimize the burden of the collection of information on respondents,
including through the use of automated collection techniques or other
forms of information technology. Comments submitted in response to this
notice will be summarized and/or included in the request for OMB
approval. All comments will become a matter of public record.
Dated: November 9, 2021.
Anthony May,
Paperwork Reduction Act Officer, Bureau of Consumer Financial
Protection.
[FR Doc. 2021-24953 Filed 11-15-21; 8:45 am]
BILLING CODE 4810-AM-P
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