Notice2021-21476
Agency Information Collection Activities: Requests for Comments; Clearance of a Renewed Approval of Information Collection: Renewal of AVIATOR (Automated Vacancy Information Access Tool for Online Referral) Customer Satisfaction Survey
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
October 4, 2021
Issuing agencies
Transportation DepartmentFederal Aviation Administration
Abstract
In accordance with the Paperwork Reduction Act of 1995, FAA invites public comments about our intention to request the Office of Management and Budget (OMB) approval to renew an information collection. The Federal Register Notice with a 60-day comment period soliciting comments on the following collection of information was published on February 2, 2021. Note, the publication is referenced under "OMB-0076" in error; it should have indicated "OMB-2120- 0699". The collection involves on-line, electronic applicant (customer) answers to standard survey questions. The questions are presented as multiple-choice selections and free-form text areas where applicants can choose their desired answer and, if they wish, add additional comments. The information to be collected will be used to and is necessary to gage the level of user satisfaction with the AVIATOR (Automated Vacancy Information Access Tool for Online Referral) system. Additionally, the surveys are used to obtain benchmarking and feedback to ensure quality.
Full Text
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<title>Federal Register, Volume 86 Issue 189 (Monday, October 4, 2021)</title>
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[Federal Register Volume 86, Number 189 (Monday, October 4, 2021)]
[Notices]
[Pages 54784-54785]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2021-21476]
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DEPARTMENT OF TRANSPORTATION
Federal Aviation Administration
[Docket No. 2120-0076]
Agency Information Collection Activities: Requests for Comments;
Clearance of a Renewed Approval of Information Collection: Renewal of
AVIATOR (Automated Vacancy Information Access Tool for Online Referral)
Customer Satisfaction Survey
AGENCY: Federal Aviation Administration (FAA), DOT.
ACTION: Notice and request for comments.
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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FAA
invites public comments about our intention to request the Office of
Management and Budget (OMB) approval to renew an information
collection. The Federal Register Notice with a 60-day comment period
soliciting comments on the following collection of information was
published on February 2, 2021. Note, the publication is referenced
under ``OMB-0076'' in error; it should have indicated ``OMB-2120-
0699''. The collection involves on-line, electronic applicant
(customer) answers to standard survey questions. The questions are
presented as multiple-choice selections and free-form text areas where
applicants can choose their desired answer and, if they wish, add
additional comments. The information to be collected will be used to
and is necessary to gage the level of user satisfaction with the
AVIATOR (Automated Vacancy Information Access Tool for Online Referral)
system. Additionally, the surveys are used to obtain benchmarking and
feedback to ensure quality.
DATES: Written comments should be submitted by October 28, 2021.
ADDRESSES: Written comments and recommendations for the proposed
information collection should be sent within 30 days of publication of
this notice to <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. Find this particular
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.
FOR FURTHER INFORMATION CONTACT: Toni Main-Valentin by email at:
<a href="/cdn-cgi/l/email-protection#3b4f54555215565a5255164d5a575e554f52557b5d5a5a155c544d"><span class="__cf_email__" data-cfemail="5b2f34353275363a3235762d3a373e352f32351b3d3a3a753c342d">[email protected]</span></a>; phone: 405-954-0870.
SUPPLEMENTARY INFORMATION:
Public Comments Invited: You are asked to comment on any aspect of
this information collection, including (a) Whether the proposed
collection of information is necessary for FAA's performance; (b) the
accuracy of the estimated burden; (c) ways for FAA to enhance the
quality, utility and clarity of the information collection; and (d)
ways that the burden could be minimized without reducing the quality of
the collected information.
OMB Control Number: 2120-0699.
Title: AVIATOR (Automated Vacancy Information Access Tool for
Online Referral) Customer Satisfaction Survey.
Form Numbers: N/A (electronic).
Type of Review: Renewal of an information collection.
Background: The Federal Register Notice with a 60-day comment
period soliciting comments on the following collection of information
was published on February 2, 2021 (86 FR 7919). The Government
Performance and Results Act of 1993 (GPRA) Section 2(b)(3) requires
agencies to ``improve Federal program effectiveness and public
accountability by promoting a new focus on results, service quality,
and customer satisfaction''. In addition, as stated in the White House
``Memorandum for Heads of Executive Departments and Agencies''
regarding Executive Order No. 12862, ``the actions the order
prescribes, such as surveying customers, surveying employees, and
benchmarking, shall be continuing agency activities''. This collection
supports the Department of Transportation (DOT) strategic goal of
Organizational Excellence.
In compliance with the Government Paperwork Elimination Act (GPEA),
all of our data collection will be 100% electronic using an online
form; Applicants will be asked to complete the survey just before they
exit the system. The AVIATOR Customer Satisfaction Survey is designed
to identify potential problems with FAA's automated staffing solutions
as well as to evaluate customer satisfaction with the on-line
application process. The information is not gathered by any other
collection. It will be difficult, if not impossible, to improve the
AVIATOR system's overall performance and customer satisfaction without
utilizing the survey as a performance measurement tool.
Respondents: 138,953 U.S. citizens, identified as applicants (from
January 1, 2019 to December 31, 2019) applying for employment with the
Federal Aviation Administration, had the opportunity to complete a
survey. 9% (13,019) of applicants completed surveys during this time
frame.
Frequency: On occasion/as interested.
Estimated Average Burden per Response: 3 minutes per response.
[[Page 54785]]
Estimated Total Annual Burden: 13,019 respondents x 0.05 (3/60) =
651 hours.
Issued in Washington, DC, on September 28, 2021.
Alpha O. Woodson-Smith,
Computer Scientist, Program Manager, Finance and Management (AFN),
Information and Technology Services (AIT), Enterprise Program
Management Service (AEM-320).
[FR Doc. 2021-21476 Filed 10-1-21; 8:45 am]
BILLING CODE 4910-13-P
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