Notice2021-19081
Comment Request for Review of a Revised Information Collection: Customer Satisfaction Surveys
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
September 3, 2021
Issuing agencies
Personnel Management Office
Abstract
The Office of Personnel Management (OPM) intends to submit to the Office of Management and Budget (OMB) a request for review of a currently approved collection, Customer Satisfaction Surveys. Approval of these surveys is necessary to collect information on Federal agency and program performance.
Full Text
<html>
<head>
<title>Federal Register, Volume 86 Issue 169 (Friday, September 3, 2021)</title>
</head>
<body><pre>
[Federal Register Volume 86, Number 169 (Friday, September 3, 2021)]
[Notices]
[Page 49578]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2021-19081]
-----------------------------------------------------------------------
OFFICE OF PERSONNEL MANAGEMENT
Comment Request for Review of a Revised Information Collection:
Customer Satisfaction Surveys
AGENCY: U.S. Office of Personnel Management.
ACTION: 30-Day notice and request for comments.
-----------------------------------------------------------------------
SUMMARY: The Office of Personnel Management (OPM) intends to submit to
the Office of Management and Budget (OMB) a request for review of a
currently approved collection, Customer Satisfaction Surveys. Approval
of these surveys is necessary to collect information on Federal agency
and program performance.
DATES: Comments are encouraged and will be accepted October 4, 2021.
ADDRESSES: Interested persons are invited to submit written comments on
the proposed information collection to the Office of Information and
Regulatory Affairs, Office of Management and Budget, 725 17th Street
NW, Washington, DC 20503, Attention: Desk Officer for the Office of
Personnel Management or sent via electronic mail to
<a href="/cdn-cgi/l/email-protection#452a2c37241a363027282c36362c2a2b052a28276b202a356b222a33"><span class="__cf_email__" data-cfemail="aec1c7dccff1dddbccc3c7ddddc7c1c0eec1c3cc80cbc1de80c9c1d8">[email protected]</span></a> or faxed to (202) 395-6974.
FOR FURTHER INFORMATION CONTACT: A copy of this information collection
request (ICR), with applicable supporting documentation, may be
obtained by contacting Human Resources Strategy and Evaluation
Solutions, Office of Personnel Management, 1900 E Street, RM 2469 NW,
Washington, DC 20415, Attention: Coty Hoover, C/O Henry Thibodeaux, via
email to <a href="/cdn-cgi/l/email-protection#59162b3e38373023382d303637383506182a2a3c2a2a343c372d19362934773e362f"><span class="__cf_email__" data-cfemail="7c330e1b1d1215061d081513121d10233d0f0f190f0f111912083c130c11521b130a">[email protected]</span></a>, or 202-606-8001.
SUPPLEMENTARY INFORMATION: As required by the Paperwork Reduction Act
of 1995, (Pub. L. 104-13, 44 U.S.C. chapter 35) as amended by the
Clinger-Cohen Act (Pub. L. 104-106), OPM is soliciting comments for
this collection. The information collection was previously published in
the Federal Register on 2/24/2021 at 86 FR 11339 allowing for a 60-day
public comment period. No comments were received for this information
collection (OMB No. 3206-0236). The purpose of this notice is to allow
an additional 30 days for public comments. Comments are particularly
invited on:
1. Whether the proposed collection of information is necessary for
the proper performance of the functions of the agency, including
whether the information will have practical utility;
2. Whether our estimate of the public burden of this collection is
accurate, and based on valid assumptions and methodology; and
3. Ways in which we can minimize the burden of the collection of
information on those who are to respond, through the use of the
appropriate technological collection techniques or other forms of
information technology.
OPM's Human Resources Strategy and Evaluation Solutions performs
assessment and related consultation activities for Federal agencies on
a reimbursable basis. The assessment is authorized by various statutes
and regulations: Section 4702 of Title 5, U.S.C; E.O. 12862; E.O.
13715; Section 1128 of the National Defense Authorization Act for
Fiscal Year 2004, Public Law 108-136; 5 U.S.C. 1101 note, 1103(a)(5),
1104, 1302, 3301, 3302, 4702, 7701 note; E.O. 13197, 66 FR 7853, 3 CFR
748 (2002); E.O. 10577, 12 FR 1259, 3 CFR, 1954-1958 Comp., p. 218; and
Section 4703 of Title 5, United States Code.
This collection request includes surveys we currently use and plan
to use during the next three years to measure agency performance in
providing services to meet customer needs. These surveys consist of
Likert-type, mark-one, and mark-all-that-apply items, and may include a
small number of open-ended comment items. Administration of OPM's
Customer Satisfaction Surveys (OMB No. 3206-0236) typically consists of
approximately 20 standard items drawn from an item bank of
approximately 50 items; client agencies usually add a small number of
custom items to assess satisfaction with specific products and
services. The survey is almost always administered electronically.
Analysis
Agency: Human Resources Strategy and Evaluation Solutions, Office
of Personnel Management.
Title: Customer Satisfaction Surveys.
OMB Number: 3206-0236.
Frequency: On occasion.
Affected Public: Individuals and businesses.
Number of Respondents: approximately 240,000.
Estimated Time per Respondent: 7 minutes.
Total Burden Hours: 28,000 hours.
U.S. Office of Personnel Management.
Kellie Cosgrove Riley,
Director, Office of Privacy and Information Management.
[FR Doc. 2021-19081 Filed 9-2-21; 8:45 am]
BILLING CODE 6325-38-P
</pre><script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script></body>
</html>Indexed from Federal Register on September 3, 2021.
This is legal information, not legal advice. Laws vary by jurisdiction and change frequently. Always verify current law with official sources and consult a licensed attorney in your jurisdiction for advice on your specific situation.