Notice2021-19079
Agency Information Collection Activities; Renewal Information Collection Request: National Consumer Complaint Database
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
September 3, 2021
Issuing agencies
Transportation DepartmentFederal Motor Carrier Safety Administration
Abstract
In accordance with the Paperwork Reduction Act of 1995, FMCSA announces its plan to submit the Renewal Information Collection Request (ICR) described below to the Office of Management and Budget (OMB) for its review and approval and invites public comment. This renewal collection of information is for the National Consumer Complaint Database (NCCDB), which is an online interface allowing consumers, drivers and others to file complaints against unsafe and unscrupulous companies and/or their employees, including shippers, receivers and transportation intermediaries, depending on the type of complaint. These complaints cover a wide range of activities, including but not limited to driver harassment, coercion, movement of household goods, financial responsibility instruments for brokers and freight forwarders, Americans with Disability Act (ADA), Electronic Log Device (ELD), Medical Review Officer (MRO), and Substance Abuse Practitioner (SAP) complaints. FMCSA requests approval to renew the ICR titled "National Consumer Complaint Database" covered by OMB Control Number 2126-0067 in order to continue to collect consumer complaint information so FMCSA can use complaint data to take enforcement action, better inform FMCSA policies for safer motor carrier operations, and improve consumer protection.
Full Text
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<title>Federal Register, Volume 86 Issue 169 (Friday, September 3, 2021)</title>
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[Federal Register Volume 86, Number 169 (Friday, September 3, 2021)]
[Notices]
[Pages 49594-49595]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2021-19079]
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DEPARTMENT OF TRANSPORTATION
Federal Motor Carrier Safety Administration
[Docket No. FMCSA-2021-0089]
Agency Information Collection Activities; Renewal Information
Collection Request: National Consumer Complaint Database
AGENCY: Federal Motor Carrier Safety Administration (FMCSA), DOT.
ACTION: Notice and request for comments.
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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FMCSA
announces its plan to submit the Renewal Information Collection Request
(ICR) described below to the Office of Management and Budget (OMB) for
its review and approval and invites public comment. This renewal
collection of information is for the National Consumer Complaint
Database (NCCDB), which is an online interface allowing consumers,
drivers and others to file complaints against unsafe and unscrupulous
companies and/or their employees, including shippers, receivers and
transportation intermediaries, depending on the type of complaint.
These complaints cover a wide range of activities, including but not
limited to driver harassment, coercion, movement of household goods,
financial responsibility instruments for brokers and freight
forwarders, Americans with Disability Act (ADA), Electronic Log Device
(ELD), Medical Review Officer (MRO), and Substance Abuse Practitioner
(SAP) complaints. FMCSA requests approval to renew the ICR titled
``National Consumer Complaint Database'' covered by OMB Control Number
2126-0067 in order to continue to collect consumer complaint
information so FMCSA can use complaint data to take enforcement action,
better inform FMCSA policies for safer motor carrier operations, and
improve consumer protection.
DATES: We must receive your comments on or November 2, 2021.
ADDRESSES: You may submit comments identified by Federal Docket
Management System (FDMS) Docket Number FMCSA-2021-0089 using any of the
following methods:
<bullet> Federal eRulemaking Portal: <a href="http://www.regulations.gov">http://www.regulations.gov</a>.
Follow the online instructions for submitting comments.
<bullet> Fax: 1-202-493-2251.
<bullet> Mail: Docket Services; U.S. Department of Transportation,
1200 New Jersey Avenue SE, West Building, Ground Floor, Room W12-140,
Washington, DC 20590-0001.
<bullet> Hand Delivery or Courier: West Building, Ground Floor,
Room W12-140, 1200 New Jersey Avenue SE, Washington, DC, between 9 a.m.
and 5 p.m. E.T., Monday through Friday, except Federal holidays.
Instructions: All submissions must include the Agency name and
docket number. For detailed instructions on submitting comments, see
the Public Participation heading below. Note that all comments received
will be posted without change to <a href="http://www.regulations.gov">http://www.regulations.gov</a>, including
any personal information provided. Please see the Privacy Act heading
below.
Docket: For access to the docket to read background documents or
comments received, visit <a href="http://www.regulations.gov">http://www.regulations.gov</a>, and follow the
online instructions for accessing the dockets, or go to the street
address listed above.
Privacy Act: In accordance with 5 U.S.C. 553(c), DOT solicits
comments from the public to better inform its rulemaking process. DOT
posts these comments, without edit, including any personal information
the commenter provides, to <a href="http://www.regulations.gov">www.regulations.gov</a>, as described in the
system of records notice (DOT/ALL-14 FDMS), which can be reviewed at
<a href="http://www.dot.gov/privacy">www.dot.gov/privacy</a>.
Public Participation: The Federal eRulemaking Portal is available
24 hours each day, 365 days each year. You can obtain electronic
submission and retrieval help and guidelines under the ``help'' section
of the Federal eRulemaking Portal website. If you want us to notify you
that we received your comments, please include a self-addressed,
stamped envelope or postcard, or print the acknowledgement page that
appears after submitting comments online. Comments received after the
comment closing date will be included in the docket and will be
considered to the extent practicable.
FOR FURTHER INFORMATION CONTACT: Ms. Donnice Wagoner, Department of
Transportation, Federal Motor Carrier Safety Administration, Commercial
Enforcement and Investigations Division/MC-ECC, West Building 6th
Floor, 1200 New Jersey Avenue SE, Washington, DC 20590. Telephone: 202-
366-8045. email: <a href="/cdn-cgi/l/email-protection#a7e3c8c9c9cec4c289f0c6c0c8c9c2d5e7c3c8d389c0c8d1"><span class="__cf_email__" data-cfemail="31755e5f5f5852541f6650565e5f544371555e451f565e47">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION:
Background
The FMCSA maintains online information and resources to assist
drivers, others in the motor carrier industry, and members of the
general public in filing safety complaints regarding household goods
(HHG) carriers, hazardous material (HM) carriers, property carriers,
cargo tank facilities, passenger carriers, electronic log devices
(ELD), and Medical Review Officers (MRO) and Substance Abuse
Professionals (SAP) reporting to the Agency's Drug and Alcohol
Clearinghouse. There is also information pertaining to the filing of
consumer complaints, particularly regarding HHG transportation and ADA
compliance.\1\
[[Page 49595]]
This online interface is known as the National Consumer Complaint
Database (NCCDB). The NCCDB has contributed to safer motor carrier
operations on our nation's highways by identifying carriers for
investigations and improved consumer protection by ensuring moving
companies use fair business practices. FMCSA uses the information
collected in the NCCDB to monitor and induce non-compliant regulated
entities to achieve and maintain compliance.
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\1\ The U.S. Department of Transportation (DOT) maintains
reporting and other requirements for over-the-road buses (OTRBs)
under its Americans with Disabilities Act (ADA) regulations. (For a
complete listing of the DOT's ADA regulations, see 49 CFR parts 37
and 38.)
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The NCCDB grew out of a telephone hotline known as the Safety
Violation Hotline Service. Congress mandated this hotline in Section
4017 of the ``Transportation Equity Act of the 21st Century,'' Public
Law 105-178, 112 Stat. 107, June 9, 1998. The Motor Carrier Safety
Improvement Act of 1999, Pubic Law 106-159, 113 Stat. 1748, December 9,
1999, created the Federal Motor Carrier Safety Administration and
section 213 of the Act expanded the Safety Violation Hotline Service to
include a 24-hour operation. On August 10, 2005, Congress enacted the
Safe, Accountable, Flexible, and Efficient Transportation Equity Act: A
Legacy for Users, (SAFETEA-LU), Public Law 109-59, 119 Stat. 1144.
Section 4214 of SAFETEA-LU requires DOT to create a system to record
and log aggregate complaint information regarding violations of the
Federal Motor Carrier Safety Regulations.
The NCCDB fulfills the requirements of these mandates. Complaints
are accepted through the NCCDB in connection with other statutory
mandates, including, but not limited to, protection of drivers against
harassment and coercion under sections 32301(b) and 32911,
respectively, of the Moving Ahead for Progress in the 21st Century Act,
Public Law 112-141, 126 Stat. 405. The NCCDB also accepts complaints
from interested parties regarding third party intermediaries (brokers
and freight forwarders) and their associated financial responsibility
instruments.
Title: National Consumer Complaint Database.
OMB Control Number: 2126-0067.
Type of Request: Information collection request renewal.
Respondents: Consumers, Drivers, and Other Participants in the
Motor Carrier Industry.
Estimated Number of Respondents: 18,546 respondents.
Estimated Time per Response: 15 minutes.
Expiration Date: February 28, 2022.
Frequency of Response: On occasion.
Estimated Total Annual Burden: 4,638 hours [18,546 respondents x 1
response per respondent x 15 minutes per response = 4,638]. Note that
estimates may not match exactly due to rounding.
Public Comments Invited: You are asked to comment on any aspect of
this information collection, including: (1) Whether the proposed
collection is necessary for the agency to perform its mission; (2) the
accuracy of the estimated burden; (3) ways for the FMCSA to enhance the
quality, usefulness, and clarity of the collected information; and (4)
ways that the burden could be minimized without reducing the quality of
the collected information. The agency will summarize or include your
comments in the request for OMB's clearance of this information
collection.
Issued under the authority of 49 CFR 1.87.
Thomas P. Keane,
Associate Administrator, Office of Research and Registration.
[FR Doc. 2021-19079 Filed 9-2-21; 8:45 am]
BILLING CODE 4910-EX-P
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