Notice2021-18795
Notice of Request for Revision to and Extension of Approval of an Information Collection; Qualitative Feedback on Agency Service Delivery
Primary source
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Published
September 1, 2021
Issuing agencies
Agriculture DepartmentAnimal and Plant Health Inspection Service
Abstract
In accordance with the Paperwork Reduction Act of 1995, this notice announces the Animal and Plant Health Inspection Service's intention to request a revision to and extension of approval of an information collection associated with qualitative customer and stakeholder feedback on service delivery by the Animal and Plant Health Inspection Service.
Full Text
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<title>Federal Register, Volume 86 Issue 167 (Wednesday, September 1, 2021)</title>
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[Federal Register Volume 86, Number 167 (Wednesday, September 1, 2021)]
[Notices]
[Pages 48974-48975]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2021-18795]
[[Page 48974]]
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DEPARTMENT OF AGRICULTURE
Animal and Plant Health Inspection Service
[Docket No. APHIS-2021-0058]
Notice of Request for Revision to and Extension of Approval of an
Information Collection; Qualitative Feedback on Agency Service Delivery
AGENCY: Animal and Plant Health Inspection Service, USDA.
ACTION: Revision to and extension of approval of an information
collection; comment request.
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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, this
notice announces the Animal and Plant Health Inspection Service's
intention to request a revision to and extension of approval of an
information collection associated with qualitative customer and
stakeholder feedback on service delivery by the Animal and Plant Health
Inspection Service.
DATES: We will consider all comments that we receive on or before
November 1, 2021. You may submit comments by either of the following
methods:
<bullet> Federal eRulemaking Portal: Go to <a href="http://www.regulations.gov">www.regulations.gov</a>.
Enter APHIS-2021-0058 in the Search field. Select the Documents tab,
then select the Comment button in the list of documents.
<bullet> Postal Mail/Commercial Delivery: Send your comment to
Docket No. APHIS-2021-0058, Regulatory Analysis and Development, PPD,
APHIS, Station 3A-03.8, 4700 River Road, Unit 118, Riverdale, MD 20737-
1238.
Supporting documents and any comments we receive on this docket may
be viewed at <a href="http://regulations.gov">regulations.gov</a> or in our reading room, which is located
in Room 1620 of the USDA South Building, 14th Street and Independence
Avenue SW, Washington, DC. Normal reading room hours are 8 a.m. to 4:30
p.m., Monday through Friday, except holidays. To be sure someone is
there to help you, please call (202) 799-7039 before coming.
FOR FURTHER INFORMATION CONTACT: For more information on this
information collection, contact Mr. Joseph Moxey, APHIS' Paperwork
Reduction Act Coordinator, MRPBS, APHIS, 4700 River Road, Unit 123,
Riverdale, MD 20737; (301) 851-2483; email: <a href="/cdn-cgi/l/email-protection#ef85809c8a9f87c18280978a96af9a9c8b8ec1888099"><span class="__cf_email__" data-cfemail="5933362a3c2931773436213c20192c2a3d38773e362f">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION:
Title: Qualitative Feedback on Agency Service Delivery.
OMB Control Number: 0579-0377.
Type of Request: Revision to and extension of approval of an
information collection.
Abstract: This information collection activity provides a means for
the Animal and Plant Health Inspection Service (APHIS) to garner
qualitative customer and stakeholder feedback in an efficient, timely
manner, in accordance with APHIS' commitment to improving service
delivery.
By qualitative feedback, we mean information that provides useful
insights on perceptions and opinions, but not statistical surveys that
yield quantitative results that can be generalized to the population of
study. This feedback provides insights into customer or stakeholder
perceptions, experiences, and expectations; provides an early warning
of issues with service; or focuses attention on areas where
communication, training, or changes in operations might improve
delivery of products or services. This collection will allow for
ongoing, generic collaborative and actionable communications between
APHIS and its customers and stakeholders. It will also allow feedback
to contribute directly to the improvement of program management.
The solicitation of feedback will target areas such as timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
service delivery, and resolution of issues with service delivery.
Responses will be assessed to plan and inform efforts to improve or
maintain the quality of service offered to the public. If this
information is not collected, vital feedback from customers and
stakeholders on APHIS' services will be unavailable.
APHIS will only submit a collection for approval under this generic
clearance if it meets the following conditions:
<bullet> The collection is voluntary;
<bullet> The collection is low burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden hours per respondent) and is low cost for both the respondents
and the Federal Government;
<bullet> The collection is non-controversial and does not raise
issues of concern to other Federal agencies;
<bullet> The collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future;
<bullet> Personally identifiable information is collected only to
the extent necessary and is not retained;
<bullet> Information gathered is intended to be used only
internally for general service improvement and program management
purposes and is not intended for release outside of APHIS (if released,
APHIS must indicate the qualitative nature of the information);
<bullet> Information gathered will not be used for the purpose of
substantially informing influential policy decisions; and
<bullet> Information gathered will yield qualitative information
(i.e., the collection will not be designed or expected to yield
statistically reliable results or used as though the results are
generalizable to the population of study).
As a general matter, this information collection will not result in
any new system of records containing privacy information and will not
ask questions of a sensitive nature, such as sexual behavior and
attitudes, religious beliefs, and other matters that are commonly
considered private.
We are asking the Office of Management and Budget (OMB) to approve
our use of these information collection activities, as described, for
an additional 3 years.
The purpose of this notice is to solicit comments from the public
(as well as affected agencies) concerning our information collection.
These comments will help us:
(1) Evaluate whether the collection of information is necessary for
the proper performance of the functions of the Agency, including
whether the information will have practical utility;
(2) Evaluate the accuracy of our estimate of the burden of the
collection of information, including the validity of the methodology
and assumptions used;
(3) Enhance the quality, utility, and clarity of the information to
be collected; and
(4) Minimize the burden of the collection of information on those
who are to respond, through use, as appropriate, of automated,
electronic, mechanical, and other collection technologies; e.g.,
permitting electronic submission of responses.
Estimate of burden: The public burden for this collection of
information is estimated to average 0.1 hours (6 minutes) per response.
Respondents: Individuals and households; businesses and
organizations; State, local, or Tribal governments; and foreign federal
governments.
Estimated annual number of respondents: 250,000.
Estimated annual number of responses per respondent: 1.
[[Page 48975]]
Estimated annual number of responses: 250,000.
Estimated total annual burden on respondents: 25,000 hours. (Due to
averaging, the total annual burden hours may not equal the product of
the annual number of responses multiplied by the reporting burden per
response.)
All responses to this notice will be summarized and included in the
request for OMB approval. All comments will also become a matter of
public record.
Done in Washington, DC, this 26th day of August 2021.
Mark Davidson,
Acting Administrator, Animal and Plant Health Inspection Service.
[FR Doc. 2021-18795 Filed 8-31-21; 8:45 am]
BILLING CODE 3410-34-P
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