Notice2021-18652
30-Day Notice of Intent To Seek Reinstatement Without Change: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Primary source
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Published
August 30, 2021
Issuing agencies
Surface Transportation Board
Abstract
As part of its continuing effort to reduce paperwork burdens, and as required by the Paperwork Reduction Act of 1995, 44 U.S.C. 3501- 3521 (PRA), the Surface Transportation Board (STB or Board) gives notice that it is requesting from the Office of Management and Budget (OMB) a reinstatement without change of Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery. This collection was developed as part of a Federal Government-wide effort to streamline the process for seeking feedback from the public on the Board's service delivery. The Board previously published a notice about this collection in the Federal Register (June 24, 2021). That notice allowed for a 60-day public review and comment period. No comments were received.
Full Text
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<title>Federal Register, Volume 86 Issue 165 (Monday, August 30, 2021)</title>
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[Federal Register Volume 86, Number 165 (Monday, August 30, 2021)]
[Notices]
[Pages 48463-48464]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2021-18652]
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SURFACE TRANSPORTATION BOARD
30-Day Notice of Intent To Seek Reinstatement Without Change:
Generic Clearance for the Collection of Qualitative Feedback on Agency
Service Delivery
ACTION: Notice and request for comments.
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AGENCY: Surface Transportation Board.
SUMMARY: As part of its continuing effort to reduce paperwork burdens,
and as required by the Paperwork Reduction Act of 1995, 44 U.S.C. 3501-
3521 (PRA), the Surface Transportation Board (STB or Board) gives
notice that it is requesting from the Office of Management and Budget
(OMB) a reinstatement without change of Generic Clearance for the
Collection of Qualitative Feedback on Agency Service Delivery. This
collection was developed as part of a Federal Government-wide effort to
streamline the process for seeking feedback from the public on the
Board's service delivery. The Board previously published a notice about
this collection in the Federal Register (June 24, 2021). That notice
allowed for a 60-day public review and comment period. No comments were
received.
DATES: Comments on this information collection should be submitted by
September 29, 2021.
ADDRESSES: Written comments should be identified as ``Paperwork
Reduction Act Comments, Surface Transportation Board: Generic Clearance
for the Collection of Qualitative Feedback on Agency Service
Delivery.'' Written comments for the proposed information collection
should be submitted via <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. This
information collection can be accessed by selecting ``Currently under
Review--Open for Public Comments'' or by using the search function. As
an alternative, written comments may be directed to the Office of
Management and Budget, Office of Information and Regulatory Affairs,
Attention: Michael J. McManus, Surface Transportation Board Desk
Officer: via email at <a href="/cdn-cgi/l/email-protection#553a3c27340a262037383c26263c3a3b153a38377b303a257b323a23"><span class="__cf_email__" data-cfemail="b4dbddc6d5ebc7c1d6d9ddc7c7dddbdaf4dbd9d69ad1dbc49ad3dbc2">[email protected]</span></a>; by fax at (202) 395-
1743; or by mail to Room 10235, 725 17th Street NW, Washington, DC
20503.
Please also direct comments to Chris Oehrle, PRA Officer, Surface
Transportation Board, 395 E Street SW, Washington, DC 20423-0001 and to
<a href="/cdn-cgi/l/email-protection#3f6f6d7e7f4c4b5d11585049"><span class="__cf_email__" data-cfemail="f2a2a0b3b2818690dc959d84">[email protected]</span></a>. For further information regarding this collection, contact
Michael Higgins, Deputy Director, Office of Public Assistance,
Governmental Affairs (OPAGAC), and Compliance, at (202) 245-0284 or
<a href="/cdn-cgi/l/email-protection#2944404a41484c450741404e4e40475a695a5d4b074e465f"><span class="__cf_email__" data-cfemail="1974707a71787c753771707e7e70776a596a6d7b377e766f">[email protected]</span></a>. Assistance for the hearing impaired is
available through the Federal Relay Service at (800) 877-8339.
SUPPLEMENTARY INFORMATION: For each collection, comments are requested
concerning: (a) Whether the collection of information is necessary for
the proper performance of the functions of the agency, including
whether the information shall have practical utility; (b) the accuracy
of the agency's estimate of the burden of the collection of
information; (c) ways to enhance the quality, utility, and clarity of
the information to be collected; (d) ways to minimize the burden of the
collection of information on respondents, including through the use of
automated collection techniques or other forms of information
technology; and (e) estimates of capital or start-up costs and costs of
operation, maintenance, and purchase of services to provide
information. Burden means the total time, effort, or financial
resources expended by persons to generate, maintain, retain, disclose,
or provide information to or for a Federal agency. This includes the
time needed to review instructions; to develop, acquire, install, and
utilize technology and systems for the purpose of collecting,
validating, and verifying information, processing and maintaining
information, and disclosing and providing information; to train
personnel and to be able to respond to a collection of information, to
search data sources, to complete and review the collection of
information; and to transmit or otherwise disclose the information.
Submitted comments will be summarized and included in the Board's
request for OMB approval.
Description of Collection
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
OMB Control Number: 2140-0019.
STB Form Number: None.
Type of Review: Extension without change.
Respondents: Customers and stakeholders of the Board.
Number of Respondents, Frequency, Estimated Time Per Response, and
Total Burden Hours: A variety of instruments and platforms may be used
to collect information from respondents. The estimated annual burden
hours (277) are based on the number of collections we expect to conduct
over the requested period for this clearance, as set forth in the table
below.
Estimated Annual Reporting Burden
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Annual
Type of collection Number of frequency per Hours per Total hours
respondents response response
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Focus Group..................................... 15 1 2 30
Comment Card/Brief Survey....................... 200 2 .17 67
Surveys......................................... 150 2 .6 180
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Needs and Uses: The proposed information collection activity
provides a means to garner qualitative customer and stakeholder
feedback in an efficient and timely manner, in accordance with the
Administration's commitment to improving service delivery. By
qualitative feedback we mean information that provides useful insights
on perceptions and opinions, but not statistical surveys that yield
quantitative results that can be generalized to the population of
study. This feedback will provide insights into customer or stakeholder
perceptions, experiences, and expectations; provide an early warning
with issues about how the Board provides service to the public; or
focus attention on areas where communication, training, or changes in
operations might improve delivery of products or services. These
collections will allow for ongoing, collaborative, and actionable
communications between the Board and its customers and stakeholders.
They will also allow feedback to contribute directly to the improvement
of program management.
The solicitation of feedback will target areas such as: timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
service delivery, and resolution of issues with service delivery.
Responses will be assessed to plan and inform efforts to improve or
maintain the
[[Page 48464]]
quality of service offered to the public. If this information is not
collected, vital feedback from customers and stakeholders on the
Board's services will be unavailable.
The Board will only process a collection under this generic
clearance if it meets the following conditions:
<bullet> The collections are voluntary;
<bullet> the collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government;
<bullet> the collections are non-controversial and do not raise
issues of concern to other Federal agencies;
<bullet> any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future;
<bullet> personally identifiable information is collected only to
the extent necessary and is not retained;
<bullet> information gathered is used only internally for general
service improvement and program management purposes and not for release
outside of the agency;
<bullet> information gathered is used for the purpose of
substantially informing influential policy decisions; and
<bullet> information gathered will yield qualitative information,
and the collections will not be designed or expected to yield
statistically reliable results or used as though the results are
generalizable to the population of study.
Feedback collected under this generic clearance will provide useful
information, but will not yield data that can be generalized to the
overall population. Such data uses would require more rigorous designs
than the collections covered by this notice.
As a general matter, information collections will not result in any
new system of records containing privacy information and will not ask
questions of a sensitive nature, such as sexual behavior and attitudes,
religious beliefs, and other matters that are commonly considered
private.
Under the PRA, a federal agency that conducts or sponsors a
collection of information must display a currently valid OMB control
number. A collection of information, which is defined in 44 U.S.C.
3502(3) and 5 CFR 1320.3(c), includes agency requirements that persons
submit reports, keep records, or provide information to the agency,
third parties, or the public. Section 3507(b) of the PRA requires,
concurrent with an agency's submitting a collection to OMB for
approval, a 30-day notice and comment period through publication in the
Federal Register concerning each proposed collection of information.
Comments submitted in response to this notice may be made available
to the public by the Board. For this reason, please do not include in
your comments information of a confidential nature, such as sensitive
personal information or proprietary information. If you send an
electronic comment (e-file or email), your email address is
automatically captured and may be accessed if your comments are made
public. Please note that responses to this public comment request
containing any routine notice about the confidentiality of the
communication will be treated as public comments that may be made
available to the public notwithstanding the inclusion of the routine
notice.
Dated: August 24, 2021.
Tammy Lowery,
Clearance Clerk.
[FR Doc. 2021-18652 Filed 8-27-21; 8:45 am]
BILLING CODE 4915-01-P
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