Notice2021-17947
Intent To Request Revision From OMB of One Current Public Collection of Information: Aviation Security Customer Satisfaction Performance Measurement Passenger Survey
Primary source
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Published
August 23, 2021
Issuing agencies
Homeland Security DepartmentTransportation Security Administration
Abstract
The Transportation Security Administration (TSA) invites public comment on one currently approved Information Collection Request (ICR), Office of Management and Budget (OMB) control number 1652-0013, that we will submit to OMB for a revision in compliance with the Paperwork Reduction Act (PRA). The ICR describes the nature of the information collection and its expected burden. The collection involves surveying travelers to measure customer satisfaction with their aviation security screening experience in an effort to manage TSA's performance at the airport more efficiently.
Full Text
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<title>Federal Register, Volume 86 Issue 160 (Monday, August 23, 2021)</title>
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[Federal Register Volume 86, Number 160 (Monday, August 23, 2021)]
[Notices]
[Pages 47134-47135]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2021-17947]
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DEPARTMENT OF HOMELAND SECURITY
Transportation Security Administration
Intent To Request Revision From OMB of One Current Public
Collection of Information: Aviation Security Customer Satisfaction
Performance Measurement Passenger Survey
AGENCY: Transportation Security Administration, DHS.
ACTION: 60-Day notice.
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SUMMARY: The Transportation Security Administration (TSA) invites
public comment on one currently approved Information Collection Request
(ICR), Office of Management and Budget (OMB) control number 1652-0013,
that we will submit to OMB for a revision in compliance with the
Paperwork Reduction Act (PRA). The ICR describes the nature of the
information collection and its expected burden. The collection involves
surveying travelers to measure customer satisfaction with their
aviation security screening experience in an effort to manage TSA's
performance at the airport more efficiently.
DATES: Send your comments by October 22, 2021.
ADDRESSES: Comments may be emailed to <a href="/cdn-cgi/l/email-protection#2e7a7d6f7e7c6f6e5a5d4f004a465d00494158"><span class="__cf_email__" data-cfemail="c591968495978485b1b6a4eba1adb6eba2aab3">[email protected]</span></a> or delivered
to the TSA PRA Officer, Information Technology (IT), TSA-11,
Transportation Security Administration, 6595 Springfield Center Drive,
Springfield, VA 20598-6011.
FOR FURTHER INFORMATION CONTACT: Christina A. Walsh at the above
address, or by telephone (571) 227-2062.
SUPPLEMENTARY INFORMATION:
Comments Invited
In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C.
3501 et seq.), an agency may not conduct or sponsor, and a person is
not required to respond to, a collection of information unless it
displays a valid OMB control number. The ICR documentation will be
available at <a href="http://www.reginfo.gov">http://www.reginfo.gov</a> upon its submission to OMB.
Therefore, in preparation for OMB review and approval of the following
information collection, TSA is soliciting comments to--
(1) Evaluate whether the proposed information requirement is
necessary for the proper performance of the functions of the agency,
including whether the information will have practical utility;
(2) Evaluate the accuracy of the agency's estimate of the burden;
(3) Enhance the quality, utility, and clarity of the information to
be collected; and
(4) Minimize the burden of the collection of information on those
who are to respond, including using appropriate automated, electronic,
mechanical, or other technological collection techniques or other forms
of information technology.
Information Collection Requirement
OMB Control Number 1652-0013; Aviation Security Customer
Satisfaction Performance Measurement Passenger Survey. TSA, with OMB's
approval, has conducted surveys of passengers at airports nationwide
and now seeks approval to continue this effort. The surveys are
administered using an intercept methodology. The intercept methodology
uses TSA personnel who are not in uniform to approach passengers
immediately following their screening experience and offer, but not
require, the opportunity to complete a survey. The surveyors will have
IDs displayed, showing they are Government employees or contractors.
TSA uses the intercept methodology to randomly select passengers to
complete the survey (such as by approaching 1 out of every 10
passengers in a given screening area) in an effort to gain survey data
representative of the most relevant passenger demographics to capture
data from a wide range of passengers, including passengers who--
<bullet> Travel on weekdays or weekends;
<bullet> Travel in the morning, mid-day, or evening;
<bullet> Pass through each of the different security screening
locations in the airport;
<bullet> Are subject to more intensive screening of their baggage
or person; and
<bullet> Experience different volume conditions and wait times as
they proceed through the security checkpoints.
Each survey includes no more than 10 questions. All questions
concern aspects of the passenger's security screening experience and
are designed to help TSA identify areas in need of improvement.
Participation is always voluntary.
Before each survey collection at an airport, TSA personnel
determine whether to offer individuals a chance to participate using a
printed card, an online portal accessed with a QR code link, or using a
tablet or similar device. The method selected is usually based on the
objective of a particular collection. For example, if internet access
is limited, a paper based survey would be more appropriate than using
tablets displaying an online survey. Passengers may be given an
opportunity to respond in writing to the survey questions on the
customer satisfaction card and depositing the card in a drop-box at the
airport. In other situations, passengers may be provided an opportunity
to follow a QR code link to an online survey or following a link listed
on a printed card to an online survey).
OMB previously approved a total of 82 questions from which the
survey questions were selected. TSA is reducing the number of questions
to 46 and revising the list of questions to align with OMB Circular No.
A-11's focus areas, such as trust and overall satisfaction, and allow
for more meaningful data collection. The new set of questions also
creates flexibility to
[[Page 47135]]
adapt the questions to new and emerging technology. TSA collects this
information to continue to assess customer satisfaction in an effort to
manage TSA employee performance more efficiently. TSA is requesting
approval of the revision of the information collection.
TSA personnel have the capability to conduct this survey at
approximately 25 airports each year. Based on prior survey data and
research, TSA estimates 384 responses from the passengers at each
airport. The average number of respondents is estimated to be 9,600 per
year (384 passengers x 25 airports). TSA estimates that the time it
takes to complete the survey either online or by writing on the form
ranges from 3 to 7 minutes, with an average of 5 minutes (0.083 hours)
per respondent. Therefore, the annual burden is 800 hours (9,600
responses x 0.083 hours).
Dated: August 17, 2021.
Christina A. Walsh,
TSA Paperwork Reduction Act Officer, Office of Information Technology.
[FR Doc. 2021-17947 Filed 8-20-21; 8:45 am]
BILLING CODE 9110-05-P
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