Notice2021-17787
Agency Information Collection Activities; Comment Request; Job Accommodation Network Customer Satisfaction Questionnaire
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
August 19, 2021
Issuing agencies
Labor DepartmentDisability Employment Policy Office
Abstract
In compliance with the Paperwork Reduction Act of 1995, the DOL is soliciting public comments regarding this ODEP-sponsored information collection to the Office of Management and Budget (OMB) for review and approval.
Full Text
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<title>Federal Register, Volume 86 Issue 158 (Thursday, August 19, 2021)</title>
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[Federal Register Volume 86, Number 158 (Thursday, August 19, 2021)]
[Notices]
[Page 46717]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2021-17787]
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DEPARTMENT OF LABOR
Office of Disability Employment Policy
Agency Information Collection Activities; Comment Request; Job
Accommodation Network Customer Satisfaction Questionnaire
ACTION: Notice of information collections and request for comments.
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SUMMARY: In compliance with the Paperwork Reduction Act of 1995, the
DOL is soliciting public comments regarding this ODEP-sponsored
information collection to the Office of Management and Budget (OMB) for
review and approval.
DATES: Comments pertaining to this information collection are due on or
before October 18, 2021.
ADDRESSES: Electronic submission: You may submit comments and
attachments electronically at <a href="http://www.regulations.gov">http://www.regulations.gov</a>. Follow the
online instructions for submitting comments.
Mail submission: 200 Constitution Ave. NW, Room S-5315, Washington,
DC 20210. Comments are invited on: (1) Whether the collection of
information is necessary for the proper performance of the functions of
the DOL, including whether the information will have practical utility;
(2) if the information will be processed and used in a timely manner;
(3) the accuracy of the DOL's estimates of the burden and cost of the
collection of information, including the validity of the methodology
and assumptions used; (4) ways to enhance the quality, utility and
clarity of the information collection; and (5) ways to minimize the
burden of the collection of information on those who are to respond,
including the use of automated collection techniques or other forms of
information technology.
FOR FURTHER INFORMATION CONTACT: Betsy Kravitz by telephone at 202-693-
7860 (this is not a toll-free number) or by email at
<a href="/cdn-cgi/l/email-protection#44000b081b1416051b141106080d0704202b286a232b32"><span class="__cf_email__" data-cfemail="9dd9d2d1c2cdcfdcc2cdc8dfd1d4deddf9f2f1b3faf2eb">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION: The Job Accommodation Network (JAN) is a
leading source of guidance on job accommodations and disability
employment issues and has served customers for more than 35 years. JAN
provides free one-on-one practical guidance and technical assistance on
job accommodation solutions, Title I of the Americans with Disabilities
Act (ADA) and related legislation, and self-employment and
entrepreneurship options for people with disabilities. JAN provides
individualized consultation to assist:
<bullet> Employers and their representatives seeking guidance on
practical ways to engage in the interactive process, provide job
accommodation solutions, and comply with Title I of the ADA;
<bullet> Individuals with medical conditions and disabilities
seeking information about job accommodation solutions, employment
rights under the ADA, and self-employment and entrepreneurship
opportunities; and
<bullet> Family members and rehabilitation, medical, educational,
and other professionals in their effort to support successful
employment outcomes for individuals with medical conditions and
disabilities.
JAN customers (employer representatives, service providers, and
individuals with disabilities) who contact JAN via phone calls, email,
and internet chats and who have inquiries related to workplace
accommodation or self-employment issues will be asked to participate in
the Customer Satisfaction Questionnaire, which is sent via email. The
initial email requesting participation includes the Informed Consent
script used by both JAN and the West Virginia University School of
Social Work. Informed consent specifies that the purpose is to evaluate
JAN's services and to identify ways in which services can be improved
to assist clients. Potential participants also will be informed that
their decision to either participate or refuse to participate will in
no way impact their ability to use JAN's services in the future.
Following the link to complete the questionnaire is considered consent.
Customers can also opt out of further contacts or choose to contact the
evaluator directly if there are questions or concerns. The statement
has been approved by the West Virginia University Internal Review
Board. The questionnaire requests demographic information,
accommodation process details and costs, and general satisfaction
items. Respondents can choose to answer or skip each item.
This information collection is subject to the Paperwork Reduction
Act (PRA). A Federal agency generally cannot conduct or sponsor a
collection of information, and the public is generally not required to
respond to an information collection, unless the OMB approves it and
displays a currently valid OMB Control Number. In addition,
notwithstanding any other provisions of law, no person shall generally
be subject to penalty for failing to comply with a collection of
information that does not display a valid OMB Control Number. See 5 CFR
1320.5(a) and 1320.6.
The DOL seeks PRA authorization for this information collection for
three (3) years. OMB authorization for an Information Collection Review
cannot be for more than three (3) years without renewal. The DOL notes
that currently approved information collection requirements submitted
to the OMB receive a month-to-month extension while they undergo
review.
Agency: DOL-ODEP.
Type of Review: New information collection.
Title of Collection: Job Accommodation Network (JAN) Customer
Satisfaction Questionnaire.
OMB Control Number: 1230-0NEW.
Affected Public: Individuals or Households.
Total Estimated Number of Respondents: 1,680.
Frequency: Once per customer every 6 months.
Total Estimated Number of Responses: 1,680.
Total Estimated Annual Time Burden: 420 hours.
Total Estimated Annual Other Costs Burden: $0.
Authority: 44 U.S.C. 3506(c)(2)(A).
Dated: August 12, 2021.
Jennifer Sheehy,
Deputy Assistant Secretary, Office of Disability Employment Policy.
[FR Doc. 2021-17787 Filed 8-18-21; 8:45 am]
BILLING CODE 4510-FK-P
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