Notice2021-16221
Agency Information Collection Activities: Information Collection Renewal; Comment Request; Fast Track Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
July 30, 2021
Issuing agencies
Government Ethics Office
Abstract
After publication of this second round notice, the Office of Government Ethics (OGE) intends to submit a renewed Generic Information Collection Request for the collection of qualitative feedback on agency service delivery for review and approval of a three-year extension under the Paperwork Reduction Act. Comments: Written comments and recommendations for the proposed information collection should be sent within 30 days of publication of this notice to www.reginfo.gov/public/do/PRAMain. Find this particular information collection by selecting ``Currently under 30-day Review-- Open for Public Comments'' or by using the search function.
Full Text
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<title>Federal Register, Volume 86 Issue 144 (Friday, July 30, 2021)</title>
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[Federal Register Volume 86, Number 144 (Friday, July 30, 2021)]
[Notices]
[Pages 41035-41036]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2021-16221]
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OFFICE OF GOVERNMENT ETHICS
Agency Information Collection Activities: Information Collection
Renewal; Comment Request; Fast Track Generic Clearance for the
Collection of Qualitative Feedback on Agency Service Delivery
AGENCY: Office of Government Ethics (OGE).
ACTION: Notice and request for comments.
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SUMMARY: After publication of this second round notice, the Office of
Government Ethics (OGE) intends to submit a renewed Generic Information
Collection Request for the collection of qualitative feedback on agency
service delivery for review and approval of a three-year extension
under the Paperwork Reduction Act.
Comments: Written comments and recommendations for the proposed
information collection should be sent within 30 days of publication of
this notice to <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. Find this particular
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.
FOR FURTHER INFORMATION CONTACT: Grant Anderson at the U.S. Office of
Government Ethics; telephone: 202-482-9318; TTY: 800-877-8339; Email:
<a href="/cdn-cgi/l/email-protection#0641746768722847686263747569684669616328616970"><span class="__cf_email__" data-cfemail="551227343b217b143b313027263a3b153a32307b323a23">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION:
Title: Fast Track Generic Clearance for the Collection of
Qualitative Feedback on Agency Service Delivery.
Abstract: The proposed information collection provides a means to
garner qualitative customer and stakeholder feedback in an efficient,
timely manner, in accordance with the agency's commitment to improving
service delivery. Qualitative feedback means information that provides
useful insights on perceptions and opinions, but is not a statistical
survey that yields quantitative results that can be generalized to the
population of study. This feedback will provide insights into customer
or stakeholder perceptions, experiences, and expectations, provide an
early warning of issues with service, or focus attention on areas where
communication, training, or changes in operations might improve
delivery of products or services. These collections will allow for
ongoing, collaborative, and actionable communications between the
agency and its customers and stakeholders. It will also allow feedback
to contribute directly to the improvement of program management.
OGE expects to use various methods (e.g., focus groups, customer
satisfaction surveys, comment cards) to solicit feedback. Responses
will be assessed to plan and inform efforts to improve or maintain the
quality of service offered to the public and other agency stakeholders.
If this information is not collected, vital feedback from customers and
stakeholders on the agency's services will be unavailable.
The agency will only submit a collection for approval under this
generic clearance if it meets the following conditions:
<bullet> The collections are voluntary;
<bullet> The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government;
<bullet> The collections are non-controversial;
<bullet> The collections are focused on the awareness,
understanding, attitudes, preferences, or experiences of the public or
other stakeholders in order to improve existing or future services,
products, or communication materials;
<bullet> Personally identifiable information (PII) is collected
only to the extent necessary;
[[Page 41036]]
<bullet> Information gathered will be used only internally for
general service improvement and program management purposes and is not
intended for release to the public;
<bullet> Information gathered will not be used for the purpose of
substantially informing influential policy decisions; and
<bullet> Information gathered will yield qualitative information;
the collections will not be designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study.
Feedback collected under this generic clearance provides useful
information, but it does not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: The target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential non-response bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior to fielding
the study. Depending on the degree of influence the results are likely
to have, such collections may still be eligible for submission for
other generic mechanisms that are designed to yield quantitative
results.
As a general matter, information collections submitted under this
generic clearance will not result in any new system of records
containing privacy information and will not ask questions of a
sensitive nature, such as sexual behavior and attitudes, religious
beliefs, and other matters that are commonly considered private.
A Federal Register Notice with a 60-day comment period soliciting
comments on this information collection was published on May 19, 2021
(86 FR 27088). OGE did not receive any comments in response.
OMB Number: 3209-0010.
Type of Request: Extension.
Affected Public: Individuals; Business or Other For-Profit
Institutions; Not-For-Profit Institutions; State, Local, or Tribal
Government.
Projected average burden estimates for the next three years:
Estimated Annual Number of Respondents: 91,425.
Average Expected Annual Number of Activities: 39.
Average Number of Respondents per Activity: 2,344.
Responses per Respondent: 1.
Annual Responses: 91,425.
Average Minutes per Response: 3 minutes.
Annual Burden Hours: 3,900 hours.
Frequency: On occasion.
Request for Comments: Agency and public comment is invited
specifically on the need for and practical utility of this information
collection, the accuracy of OGE's burden estimate, the enhancement of
quality, utility and clarity of the information collected, and the
minimization of burden (including the use of information technology).
Comments will become a matter of public record.
Approved: July 26, 2021.
Emory Rounds,
Director, U.S. Office of Government Ethics.
[FR Doc. 2021-16221 Filed 7-29-21; 8:45 am]
BILLING CODE 6345-03-P
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