Notice2021-14620
Agency Information Collection Activities; Renewal of an Approved Information Collection Request: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Primary source
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Published
July 9, 2021
Issuing agencies
Transportation DepartmentFederal Motor Carrier Safety Administration
Abstract
In accordance with the Paperwork Reduction Act of 1995, FMCSA announces its plan to submit the Information Collection Request (ICR) described below to the Office of Management and Budget (OMB) for review and approval. FMCSA requests renewal of an approved ICR titled, "Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery." This ICR allows for ongoing, collaborative and actionable communication between FMCSA and its customers and stakeholders. It also allows feedback to contribute directly to the improvement of program management.
Full Text
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<title>Federal Register, Volume 86 Issue 129 (Friday, July 9, 2021)</title>
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[Federal Register Volume 86, Number 129 (Friday, July 9, 2021)]
[Notices]
[Pages 36316-36317]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2021-14620]
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DEPARTMENT OF TRANSPORTATION
Federal Motor Carrier Safety Administration
[Docket No. FMCSA-2020-0215]
Agency Information Collection Activities; Renewal of an Approved
Information Collection Request: Generic Clearance for the Collection of
Qualitative Feedback on Agency Service Delivery
AGENCY: Federal Motor Carrier Safety Administration (FMCSA),
Transportation (DOT).
ACTION: Notice.
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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FMCSA
announces its plan to submit the Information Collection Request (ICR)
described below to the Office of Management and Budget (OMB) for review
and approval. FMCSA requests renewal of an approved ICR titled,
``Generic Clearance for the Collection of Qualitative Feedback on
Agency Service Delivery.'' This ICR allows for ongoing, collaborative
and actionable communication between FMCSA and its customers and
stakeholders. It also allows feedback to contribute directly to the
improvement of program management.
DATES: Please send your comments by August 9, 2021. OMB must receive
your comments by this date in order to act quickly on the ICR.
ADDRESSES: Written comments and recommendations for the proposed
information collection should be sent within 30 days of publication of
this notice to <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. Find this particular
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.
FOR FURTHER INFORMATION CONTACT: Mr. Dan Britton, Mathematical
Statistician, FMCSA, Office of Research, Department of Transportation,
Federal Motor Carrier Safety Administration, 6th Floor, West Building,
1200 New Jersey Avenue SE, Washington, DC 20590-0001. Telephone: 202-
366-9980; Email Address: <a href="/cdn-cgi/l/email-protection#8eeaefe0a0ecfce7fafae1e0ceeae1faa0e9e1f8"><span class="__cf_email__" data-cfemail="2440454a0a46564d50504b4a64404b500a434b52">[email protected]</span></a>. Office hours are from 9
a.m. to 5 p.m., Monday through Friday, except Federal Holidays.
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
OMB Control Number: 2126-0049.
Type of Request: Renewal of an approved information collection.
Respondents: State and local agencies, the general public and
stakeholders, original equipment manufacturers and suppliers to the
commercial motor vehicle (CMV) industry, CMV fleet owners, CMV owner-
operators, state CMV safety agencies, research organizations and
contractors, news organizations, safety advocacy groups, and other
Federal agencies.
Estimated Number of Respondents: 9,270.
Estimated Time per Response: Range from 5 to 30 minutes.
Expiration Date: August 31, 2021.
Frequency of Response: Generally, on an annual basis.
Estimated Total Annual Burden: 2,233 hours.
Background
Executive Order 12862, ``Setting Customer Service Standards,''
directs Federal agencies to provide service to the public that matches
or exceeds the best service available in the private sector (58 FR
48257, Sept. 11, 1993). In order to work continuously to ensure that
our programs are effective and meet our customers' needs, FMCSA seeks
to extend OMB approval of a generic clearance to collect qualitative
feedback from our customers on our service delivery. The surveys
covered in this generic clearance provide a way for FMCSA to collect
this data directly from our customers.
The proposed future information collection activity provides a
means to garner qualitative customer and stakeholder feedback in an
efficient, timely manner, in accordance with the Administration's
commitment to improving service delivery. By qualitative feedback we
mean information that provides useful insights on perceptions and
opinions, but are not statistical surveys that yield quantitative
results that can be generalized to the population of study. This
feedback will provide insights into customer or stakeholder
perceptions, experiences and expectations, provide an early warning of
issues with service, or focus attention on areas where communication,
training or changes in operations might improve delivery of products or
services. The information collected from our customers and stakeholders
will help ensure that users have an effective, efficient and satisfying
experience with FMCSA's programs.
The solicitation of feedback will target areas such as: Timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
service delivery, and resolution of issues with service delivery.
Responses will be assessed to plan and inform efforts to improve or
maintain the quality of service offered to the public. If this
information is not collected, vital feedback from customers and
stakeholders on the Agency's services will be unavailable.
The agency will only submit a collection for approval under this
generic clearance if it meets the following conditions:
<bullet> The collections are voluntary;
<bullet> The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government;
<bullet> The collections are non-controversial and do not raise
issues of concern to other Federal agencies;
<bullet> Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future;
[[Page 36317]]
<bullet> Personally identifiable information (PII) is collected
only to the extent necessary and is not retained;
<bullet> Information gathered will be used only internally for
general service improvement and program management purposes and is not
intended for release outside of the agency;
<bullet> Information gathered will not be used for the purpose of
substantially informing influential policy decisions; and
<bullet> Information gathered will yield qualitative information;
the collections will not be designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study.
Feedback collected under this generic clearance provides useful
information, but it does not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: The target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential non-response bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior to fielding
the study. Depending on the degree of influence the results are likely
to have, such collections may still be eligible for submission for
other generic mechanisms that are designed to yield quantitative
results.
As a general matter, information collections will not result in any
new system of records containing privacy information and will not ask
questions of a sensitive nature, such as sexual behavior and attitudes,
religious beliefs, and other matters that are commonly considered
private.
A 60-day notice for public comment was published on February 12,
2021 (86 FR 9422). The comment period for that notice closed on April
13, 2021, and a total of one comment was received. The comment was
received from the National School Transportation Association, who was
supportive of the efforts contained within this ICR. No changes were
made to the ICR based on this comment.
Public Comments Invited: You are asked to comment on any aspect of
this information collection, including: (1) Whether the proposed
collection is necessary for the FMCSA to perform its functions; (2) the
accuracy of the estimated burden; (3) ways for the FMCSA to enhance the
quality, usefulness, and clarity of the collected information; and (4)
ways that the burden could be minimized without reducing the quality of
the collected information.
Issued under the authority delegated in 49 CFR 1.87.
Larry W. Minor,
Associate Administrator for Policy.
[FR Doc. 2021-14620 Filed 7-8-21; 8:45 am]
BILLING CODE 4910-EX-P
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