Notice2021-13951
Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
June 30, 2021
Issuing agencies
Export-Import Bank
Abstract
The Export-Import Bank of the United States (EXIM), as part of its continuing effort to reduce paperwork and respondent burden, invites the general public and other Federal Agencies to comment on the proposed information collection, as required by the Paperwork Reduction Act of 1995.
Full Text
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<title>Federal Register, Volume 86 Issue 123 (Wednesday, June 30, 2021)</title>
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[Federal Register Volume 86, Number 123 (Wednesday, June 30, 2021)]
[Notices]
[Pages 34749-34750]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2021-13951]
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EXPORT-IMPORT BANK
[Public Notice: 2021-3011]
Agency Information Collection Activities: Proposed Collection;
Comment Request; Generic Clearance for the Collection of Qualitative
Feedback on Agency Service Delivery
AGENCY: Export-Import Bank of the United States.
ACTION: Submission for OMB review and comments request.
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SUMMARY: The Export-Import Bank of the United States (EXIM), as part of
its continuing effort to reduce paperwork and respondent burden,
invites the general public and other Federal Agencies to comment on the
proposed information collection, as required by the Paperwork Reduction
Act of 1995.
DATES: Comments must be received on or before July 30, 2021 to be
assured of consideration.
ADDRESSES: Comments may be submitted electronically on
<a href="http://www.regulations.gov">www.regulations.gov</a>. (EIB 11-01) By email to Madolyn Phillips,
<a href="/cdn-cgi/l/email-protection#713c10151e1d081f5f2119181d1d180102311409181c5f161e07"><span class="__cf_email__" data-cfemail="f3be92979c9f8a9ddda39b9a9f9f9a8380b3968b9a9edd949c85">[email protected]</span></a>, Export-Import Bank of the United States, 811
Vermont Ave. NW, Washington, DC 20571.
Comments submitted in response to this notice may be made available
to the public through the <a href="http://www.regulations.gov">www.regulations.gov</a>. For this reason, please
do not include in your comments information of a confidential nature,
such as sensitive personal information or proprietary information. If
you send an email comment, your email address will be automatically
captured and included as part of the comment that is placed in the
public docket and made available on the internet. Please note that
responses to this public comment request containing any routine notice
about the confidentiality of the communication will be treated as
public comments that may be made available to the public
notwithstanding the inclusion of the routine notice.
FOR FURTHER INFORMATION CONTACT: To request additional information,
please Madolyn Phillips, <a href="/cdn-cgi/l/email-protection#165b7772797a6f7838467e7f7a7a7f666556736e7f7b38717960"><span class="__cf_email__" data-cfemail="5a173b3e35362334740a32333636332a291a3f223337743d352c">[email protected]</span></a>, 202-565-3701.
SUPPLEMENTARY INFORMATION: The Export-Import Bank of the United States,
pursuant to the Export-Import Bank Act of 1945, as amended (12 U.S.C.
635, et seq.), facilitates the finance of the export of U.S. goods and
services. The ``Report of Premiums Payable for Exporters Only'' form
will be used by exporters to report and pay premiums on insured
shipments to various foreign buyers.
Title and Form Number: EIB 11-01, Generic Clearance for the
Collection of Qualitative Feedback on Agency Service Delivery.
Abstract: The proposed information collection activity provides a
means to garner qualitative customer and stakeholder feedback in an
efficient, timely manner, in accordance with the Administration's
commitment to improving service delivery. By qualitative feedback we
mean information that provides useful insights on perceptions and
opinions, but are not statistical surveys that yield quantitative
results that can be generalized to the population of study. This
feedback will provide insights into customer or stakeholder
perceptions, experiences and expectations, provide
[[Page 34750]]
an early warning of issues with service, or focus attention on areas
where communication, training or changes in operations might improve
delivery of products or services. These collections will allow for
ongoing, collaborative and actionable communications between the Agency
and its customers and stakeholders. It will also allow feedback to
contribute directly to the improvement of program management.
The solicitation of feedback will target areas such as: Timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
service delivery, and resolution of issues with service delivery.
Responses will be assessed to plan and inform efforts to improve or
maintain the quality of service offered to the public. If this
information is not collected, vital feedback from customers and
stakeholders on the Agency's services will be unavailable.
The Agency will only submit a collection for approval under this
generic clearance if it meets the following conditions:
<bullet> The collections are voluntary;
<bullet> The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government;
<bullet> The collections are non-controversial and do not raise
issues of concern to other Federal agencies;
<bullet> Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future;
<bullet> Personally identifiable information (PII) is collected
only to the extent necessary and is not retained;
<bullet> Information gathered will be used only internally for
general service improvement and program management purposes and is not
intended for release outside of the agency;
<bullet> Information gathered will not be used for the purpose of
substantially informing influential policy decisions; and
<bullet> Information gathered will yield qualitative information;
the collections will not be designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study.
Feedback collected under this generic clearance provides useful
information, but it does not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: The target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential non-response bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior to fielding
the study. Depending on the degree of influence the results are likely
to have, such collections may still be eligible for submission for
other generic mechanisms that are designed to yield quantitative
results.
As a general matter, information collections will not result in any
new system of records containing privacy information and will not ask
questions of a sensitive nature, such as sexual behavior and attitudes,
religious beliefs, and other matters that are commonly considered
private.
The Agency received no comments in response to the 60-day notice
published in the Federal Register of April 22, 2021 (86 FR 20494).
Current Actions: Extension of approval for a collection of
information.
Type of Review: Extension.
Survey Type: Web based/email based survey; Feedback/Comment
Evaluation Form; Detailed Mail Evaluation Form; Telephone; Focus Group.
Affected Public: Individuals and Households, Businesses and
Organizations, State, Local or Tribal Government.
Below we provide projected average estimates for the next three
years:
Average Expected Annual Number of Activities: 10.
Average Number of Respondents per Activity: 467.
Annual Responses: 4,670.
Frequency of Response: Once per request.
Average Minutes per Response: 8.
Burden Hours: 623.
Request for Comments: Comments submitted in response to this notice
will be summarized and/or included in the request for OMB approval.
Comments are invited on: (a) Whether the collection of information is
necessary for the proper performance of the functions of the agency,
including whether the information shall have practical utility; (b) the
accuracy of the agency's estimate of the burden of the collection of
information; (c) ways to enhance the quality, utility, and clarity of
the information to be collected; (d) ways to minimize the burden of the
collection of information on respondents, including through the use of
automated collection techniques or other forms of information
technology; and (e) estimates of capital or start-up costs and costs of
operation, maintenance, and purchase of services to provide
information. Burden means the total time, effort, or financial
resources expended by persons to generate, maintain, retain, disclose
or provide information to or for a Federal agency. This includes the
time needed to review instructions; to develop, acquire, install and
utilize technology and systems for the purpose of collecting,
validating and verifying information, processing and maintaining
information, and disclosing and providing information; to train
personnel and to be able to respond to a collection of information, to
search data sources, to complete and review the collection of
information; and to transmit or otherwise disclose the information.
All written comments will be available for public inspection
<a href="http://Regulations.gov">Regulations.gov</a>. An agency may not conduct or sponsor, and a person is
not required to respond to, a collection of information unless it
displays a currently valid Office of Management and Budget control
number.
Bassam Doughman,
IT Specialist.
[FR Doc. 2021-13951 Filed 6-29-21; 8:45 am]
BILLING CODE 6690-01-P
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