Notice2021-13539
Agency Information Collection Activities; Submission to the Office of Management and Budget (OMB) for Review and Approval; Comment Request; NOAA Customer Surveys
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
June 25, 2021
Issuing agencies
Commerce DepartmentNational Oceanic and Atmospheric Administration
Full Text
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<title>Federal Register, Volume 86 Issue 120 (Friday, June 25, 2021)</title>
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[Federal Register Volume 86, Number 120 (Friday, June 25, 2021)]
[Notices]
[Pages 33683-33684]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2021-13539]
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DEPARTMENT OF COMMERCE
National Oceanic and Atmospheric Administration
Agency Information Collection Activities; Submission to the
Office of Management and Budget (OMB) for Review and Approval; Comment
Request; NOAA Customer Surveys
The Department of Commerce will submit the following information
collection request to the Office of Management and Budget (OMB) for
review and clearance in accordance with the Paperwork Reduction Act of
1995, on or after the date of publication of this notice. We invite the
general public and other Federal agencies to comment on proposed, and
continuing information collections, which helps us assess the impact of
our information collection requirements and minimize the public's
reporting burden. Public comments were previously requested via the
Federal Register on March 2, 2021 (86 FR 12179), during a 60-day
comment period. This notice allows for an additional 30 days for public
comments.
Agency: National Oceanic & Atmospheric Administration, Commerce.
Title: NOAA Customer Surveys.
OMB Control Number: 0648-0342.
Form Number(s): None.
Type of Request: Regular submission [Revision and extension of a
current information collection.].
Number of Respondents: 65,860 (197,580 for 3-year period).
Average Hours per Response: Response time varies from 5 minutes for
most web surveys to two hours for focus groups or interviews.
Total Annual Burden Hours: 9,298 (27,894 for 3-year period).
Needs and Uses: This request is for a revision and extension of a
currently approved generic information collection.
This collection follows the guidelines contained in the OMB
Resource Manual for Customer Surveys. In accordance with Executive
Order 12862, the National Performance Review, and good management
practices, National Oceanic and Atmospheric Administration (NOAA)
offices seek approval to continue to gather customer feedback on
services and/or products which can be used in planning for service/
product modification and prioritization. Under this generic clearance,
individual offices would use approved questionnaires and develop new
questionnaires, as needed, by selecting subsets of the approved set of
collection questions and tailoring those specific questions to be
meaningful for their particular programs. Surveys currently typically
include IT and website satisfaction surveys, Weather Service product
surveys, and National Marine Sanctuary participation surveys, among
others.
This generic clearance will not be used to survey any bodies NOAA
regulates unless precautions are taken to ensure that the respondents
believe that they are not under any risk for not responding or for the
contents of their responses, e.g., in no survey to such a population
will the names and addresses of respondents be required.
Two sets of survey questions are used for generation of program-
level questionnaires. Quantitative questions seek to obtain numerical
ratings from respondents on their satisfaction with various aspects of
the product or service they obtained--satisfaction with the quality of
the product, the courtesy of the staff, the format of and documentation
for data received, and similar standard types of questions. The offices
using such questions are able to determine which aspects of their
program need improvement or have improved. Qualitative questions are
more focused on who is using the product and service, how it is being
used, and the medium or format in which the respondent would like to
see data provided.
NOAA seeks to add new questions to the approved question bank in
order to more accurately reflect information required by NOAA in order
to carry out its mission. Additionally, the number of anticipated
respondents, responses, and burden hours have been updated to more
accurately reflect the burden imposed by this collection.
Affected Public: Individuals or households; Business or other for-
profit organizations; Not-for-profit institutions; State, Local, or
Tribal government; Federal government; Farms.
Frequency: On occasion.
Respondent's Obligation: Voluntary.
Legal Authority: Executive Order 12862, Circular A-11.
This information collection request may be viewed at
<a href="http://www.reginfo.gov">www.reginfo.gov</a>. Follow the instructions to view the Department of
Commerce collections currently under review by OMB.
Written comments and recommendations for the proposed information
collection should be submitted within 30 days of the publication of
this notice on the following website <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>.
Find this particular information collection by
[[Page 33684]]
selecting ``Currently under 30-day Review--Open for Public Comments''
or by using the search function and entering either the title of the
collection or the OMB Control Number 0648-0342.
Sheleen Dumas,
Department PRA Clearance Officer, Office of the Chief Information
Officer, Commerce Department.
[FR Doc. 2021-13539 Filed 6-24-21; 8:45 am]
BILLING CODE 3510-12-P
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