Notice2021-13233
60-Day Notice of Intent to Seek Reinstatement Without Change: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Primary source
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Published
June 24, 2021
Issuing agencies
Surface Transportation Board
Abstract
As part of its continuing effort to reduce paperwork burdens, and as required by the Paperwork Reduction Act of 1995 (PRA), the Surface Transportation Board (STB or Board) gives notice that it is requesting from the Office of Management and Budget (OMB) a reinstatement without change of Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery. This collection was developed as part of a Federal Government-wide effort to streamline the process for seeking feedback from the public on the Board's service delivery.
Full Text
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<title>Federal Register, Volume 86 Issue 119 (Thursday, June 24, 2021)</title>
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[Federal Register Volume 86, Number 119 (Thursday, June 24, 2021)]
[Notices]
[Pages 33466-33468]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2021-13233]
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SURFACE TRANSPORTATION BOARD
60-Day Notice of Intent to Seek Reinstatement Without Change:
Generic Clearance for the Collection of Qualitative Feedback on Agency
Service Delivery
ACTION: Notice and request for comments.
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AGENCY: Surface Transportation Board.
SUMMARY: As part of its continuing effort to reduce paperwork burdens,
and as required by the Paperwork Reduction Act of 1995 (PRA), the
Surface Transportation Board (STB or Board) gives notice that it is
requesting from the Office of Management and Budget (OMB) a
reinstatement without change of Generic Clearance for the Collection of
Qualitative Feedback on Agency Service Delivery. This collection was
developed as part of a Federal Government-wide effort to streamline the
process for seeking feedback from the public on the Board's service
delivery.
[[Page 33467]]
DATES: Comments on this information collection should be submitted by
August 23, 2021.
ADDRESSES: Direct all comments to Chris Oehrle, PRA Officer, Surface
Transportation Board, 395 E Street SW, Washington, DC 20423-0001, or to
<a href="/cdn-cgi/l/email-protection#a0d0d2c1e0d3d4c28ec7cfd6"><span class="__cf_email__" data-cfemail="6e1e1c0f2e1d1a0c40090118">[email protected]</span></a>. When submitting comments, please refer to ``Paperwork
Reduction Act Comments, Generic Clearance for the Collection of
Qualitative Feedback on Agency Service Delivery.''
FOR FURTHER INFORMATION CONTACT: Regarding this collection, contact
Michael Higgins, Acting Director, Office of Public Assistance,
Governmental Affairs, and Compliance, at (202) 245-0284 or at
<a href="/cdn-cgi/l/email-protection#d598bcb6bdb4b0b9fb9dbcb2b2bcbba695a6a1b7fbb2baa3"><span class="__cf_email__" data-cfemail="1c51757f747d79703254757b7b75726f5c6f687e327b736a">[email protected]</span></a>. Assistance for the hearing impaired is
available through the Federal Relay Service at (800) 877-8339.
SUPPLEMENTARY INFORMATION: Comments are requested concerning: (a)
Whether the collection of information is necessary for the proper
performance of the functions of the agency, including whether the
information shall have practical utility; (b) the accuracy of the
agency's estimate of the burden of the collection of information; (c)
ways to enhance the quality, utility, and clarity of the information to
be collected; (d) ways to minimize the burden of the collection of
information on respondents, including through the use of automated
collection techniques or other forms of information technology; and (e)
estimates of capital or start-up costs and costs of operation,
maintenance, and purchase of services to provide information. Burden
means the total time, effort, or financial resources expended by
persons to generate, maintain, retain, disclose, or provide information
to or for a Federal agency. This includes the time needed to review
instructions; to develop, acquire, install, and utilize technology and
systems for the purpose of collecting, validating, and verifying
information, processing and maintaining information, and disclosing and
providing information; to train personnel and to be able to respond to
a collection of information, to search data sources, to complete and
review the collection of information; and to transmit or otherwise
disclose the information. Submitted comments will be summarized and
included in the Board's request for OMB approval.
Description of Collection
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
OMB Control Number: 2140-0019.
STB Form Number: None.
Type of Review: Extension without change.
Respondents: Customers and stakeholders of the Board.
Number of Respondents, Frequency, Estimated Time Per Response, and
Total Burden Hours: A variety of instruments and platforms may be used
to collect information from respondents. The estimated annual burden
hours (277) are based on the number of collections we expect to conduct
over the requested period for this clearance, as set forth in the table
below.
Estimated Annual Reporting Burden
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Annual
Type of collection Number of frequency per Hours per Total hours
respondents response response
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Focus Group..................................... 15 1 2 30
Comment Card/Brief Survey....................... 200 2 .17 67
Surveys......................................... 150 2 .6 180
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Needs and Uses: The proposed information collection activity
provides a means to garner qualitative customer and stakeholder
feedback in an efficient and timely manner, in accordance with the
Administration's commitment to improving service delivery. By
qualitative feedback we mean information that provides useful insights
on perceptions and opinions, but not statistical surveys that yield
quantitative results that can be generalized to the population of
study. This feedback will provide insights into customer or stakeholder
perceptions, experiences, and expectations; provide an early warning
with issues about how the Board provides service to the public; or
focus attention on areas where communication, training, or changes in
operations might improve delivery of products or services. These
collections will allow for ongoing, collaborative, and actionable
communications between the Board and its customers and stakeholders.
They will also allow feedback to contribute directly to the improvement
of program management.
The solicitation of feedback will target areas such as: Timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
service delivery, and resolution of issues with service delivery.
Responses will be assessed to plan and inform efforts to improve or
maintain the quality of service offered to the public. If this
information is not collected, vital feedback from customers and
stakeholders on the Board's services will be unavailable.
The Board will only process a collection under this generic
clearance if it meets the following conditions:
<bullet> The collections are voluntary;
<bullet> the collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government;
<bullet> the collections are non-controversial and do not raise
issues of concern to other Federal agencies;
<bullet> any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future;
<bullet> personally identifiable information is collected only to
the extent necessary and is not retained;
<bullet> information gathered will be used only internally for
general service improvement and program management purposes and not for
release outside of the agency;
<bullet> information gathered will not be used for the purpose of
substantially informing influential policy decisions; and
<bullet> information gathered will yield qualitative information,
and the collections will not be designed or expected to yield
statistically reliable results or used as though the results are
generalizable to the population of study.
Feedback collected under this generic clearance provides useful
information, but will not yield data that can be generalized to the
overall population. Such data uses would require more rigorous designs
than the collections covered by this notice.
As a general matter, information collections will not result in any
new
[[Page 33468]]
system of records containing privacy information and will not ask
questions of a sensitive nature, such as sexual behavior and attitudes,
religious beliefs, and other matters that are commonly considered
private.
Under the PRA, a federal agency conducting or sponsoring a
collection of information must display a currently valid OMB control
number. Comments submitted in response to this notice may be made
available to the public by the Board. For this reason, please do not
include in your comments information of a confidential nature, such as
sensitive personal information or proprietary information. If you send
an electronic comment (e-file or email), your email address is
automatically captured and may be accessed if your comments are made
public. Please note that responses to this public comment request
containing any routine notice about the confidentiality of the
communication will be treated as public comments that may be made
available to the public notwithstanding the inclusion of the routine
notice.
Dated: June 17, 2021.
Tammy Lowry,
Clearance Clerk.
[FR Doc. 2021-13233 Filed 6-23-21; 8:45 am]
BILLING CODE 4915-01-P
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