Reorganization.

The Director of the DMV is authorized to organize the personnel and property transferred herein within any organizational unit of the DMV as the Director deems appropriate. Until such establishment, existing orders establishing the components of the pre-existing Department of Public Works remain in force, where they do not conflict with this chapter. (Mar. 26, 1999, D.C. Law 12-175, § 1828, as added July 23, 2014, D.C. Law 20-127, § 2, 61 DCR 5711.) (e)The Ombudsman shall not be held personally liable or be subject to retaliatory action for the good-faith performance of duties, except that no immunity shall extend to criminal acts, or other acts that violate District or federal law. (d)The Ombudsman shall have access to the records and files of the Department as necessary to carry out the ombudsman’s duties and as allowed by federal and local law. (8)Offer technical and procedural guidance; provided, that the ombudsman shall not render legal advice. (7)Recommend policy changes, staff training, and strategies to improve traffic adjudication; and (6)Identify systemic concerns, including those raised by citizens, related to traffic adjudication; (5)Make a referral to appropriate Department staff, when appropriate; (4)Generate options for a response, and offer a recommendation among the options; (3)Determine the validity of a complaint quickly and professionally; (2)Respond to complaints and concerns in a timely fashion with accurate and helpful information; (1)Receive complaints and concerns on the law, rules, policies, and procedures regarding the adjudication of moving violations, automated traffic enforcement violations, and parking, standing, stopping, and pedestrian violations; (c)The Mayor shall establish the duties of the ombudsman, including that the ombudsman shall: (b)The Mayor shall establish the qualifications of the ombudsman, which shall include a demonstrated ability through education or experience to analyze issues and matters of law, administration, and policy. (a)There is established within the Department an ombudsman for ticket adjudication, who shall report to the Director. 50-907. Ticket adjudication ombudsman. Application of D.C. Law 12-175: See Historical and Statutory Notes following § 50-901.