How to File an FTC Complaint

The Federal Trade Commission (FTC) protects consumers from unfair and deceptive business practices. Filing a complaint helps the FTC identify patterns and take action.

How to file:

Go to ReportFraud.ftc.gov (formerly ftc.gov/complaint).

Select the category that best describes your complaint.

Provide details including the company name, contact information, what happened, and any documentation.

Submit the report — you will receive a reference number.

What the FTC investigates:

Scams and fraud

Identity theft

Deceptive advertising

Unfair business practices

Privacy violations

Telemarketing fraud

Internet fraud

Credit and lending issues

What the FTC does with complaints:

Enters them into a database used by law enforcement agencies nationwide.

Identifies patterns of illegal activity.

Brings enforcement actions against companies with widespread violations.

Issues consumer alerts and guidance.

What the FTC does NOT do:

Resolve individual consumer complaints.

Act as your attorney.

Get your money back directly (though enforcement actions may result in refunds).

Other agencies to contact:

Consumer Financial Protection Bureau (CFPB) — For financial products and services.

State attorney general — For state consumer protection violations.

Better Business Bureau (BBB) — For business complaints and mediation.

Your state's consumer protection office — For local business issues.

This is legal information, not legal advice.